Refund policy

We’re Here to Help

At Leperson, every personalized item is made using the photos, text, and options submitted with your order. If you need a change or have a problem, please contact us through our Contact page and include your order number.

Order Changes & Cancellations

Before production begins
You may request changes or cancel your order free of charge. This includes correcting spelling, replacing photos, or updating personalization details. Please contact us promptly so we can confirm your order’s production status.

After production begins, before shipment
Changes may require additional work or remaking the item. We’ll review your request and discuss any additional charges with you before proceeding. Cancellation requests at this stage are reviewed individually.

After shipment
We can no longer change the item already dispatched. Please contact us, and we’ll work with you to discuss an appropriate solution based on your situation.

Submitting a request does not automatically pause production or shipping. Please wait for our confirmation.

Damaged, Incorrect or Missing Items

If your item arrives damaged, contains a personalization error made by us, or is missing from your order, please contact us.

Depending on the issue, we can offer a replacement at no additional cost, a refund, or another solution agreed with you.

To help us review the issue, please provide your order number, a description of the problem, and photos of the item and packaging where relevant.

Incorrect Photos or Text Submitted by You

Please check your photos, spelling, capitalization, and selected options before ordering.

If you notice an error before production begins, contact us promptly so we can correct it free of charge.

If production has already begun, we’ll discuss the available options and any additional costs with you. If the order has shipped, we’ll review your situation and work with you on a possible solution.

When to Contact Us

You’re welcome to contact us at any time after delivery. We encourage you to report problems as soon as you notice them so we can investigate more easily.

Each request is reviewed individually. Contacting us at any time does not automatically guarantee a refund or replacement.

Production Records

We retain original production files to help review personalization questions and resolve order issues. For information about how we handle personal information and uploaded photos, please refer to our Privacy Policy.